Order processing
Once your order has been placed, it will be reviewed and prepared for dispatch. Processing times may vary depending on order verification, product availability, public holidays, and other operational circumstances.
An order confirmation indicates that we have received your order. It does not necessarily mean that the order has already been dispatched.
Delivery timelines
Estimated delivery times, where provided, are indicative and may vary according to the delivery address, courier operations, weather, public holidays, and other circumstances outside our reasonable control.
Any estimated dispatch or delivery timeframe communicated during checkout or through our customer support team should be read alongside the specific details of your order.
Shipping charges
Applicable shipping charges, if any, will be displayed during checkout or communicated before an order is confirmed.
Any shipping promotions or free-delivery offers are subject to their stated eligibility requirements and terms.
Tracking your order
Where tracking is available, tracking details will be shared after dispatch through the contact information provided with your order.
Courier tracking information may take time to update after a parcel has been handed over to the delivery partner.
Delivery delays and exceptions
Delivery may occasionally be affected by weather, transport disruption, service interruptions, incorrect address details, security checks, or other unforeseen circumstances.
If you believe your order is delayed or its tracking information appears incorrect, contact our support team with your order number so we can help you review the available information.
Delivery address and receipt
Please check that your shipping address and contact details are accurate before completing checkout. Contact us promptly if you notice an error; changes may not be possible once an order has been processed or dispatched.
Please follow any delivery instructions provided by the courier. If a delivery attempt fails, the next steps may depend on the courier's procedures and the circumstances of the shipment.
Need assistance?
For questions about dispatch, delivery estimates, tracking, or an order that has not arrived, contact our customer support team. Include your order number so we can assist you more efficiently.