Privacy Policy

Last updated: 18 October 2026

At ZAMAN ROYALE (“we”, “our”, or “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, browse our collections, place an order, or contact us.

By using our website, you acknowledge the practices described in this policy.

1. Information We Collect

We may collect the following categories of information when you interact with our website.

Personal and contact information

• Your name.

• Billing and shipping addresses.

• Email address and phone number.

• Information you provide when contacting our customer support team.

Order and transaction information

• Products purchased, order details, returns, and refund requests.

• Payment status and transaction-related details provided to us by payment service providers.

We do not intend to collect or store your complete payment card details directly. Payments are processed through the payment methods and providers available at checkout.

Device and usage information

When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, referring website, and interactions with our store. This information may be collected through cookies and similar technologies.

Information you choose to provide

If you contact us, subscribe to communications, or submit information through a form, we may collect the details you voluntarily provide.

2. How We Use Your Information

We may use your information to:

• Process, confirm, and fulfil orders.

• Arrange shipping, delivery, returns, and refunds.

• Communicate order updates and respond to enquiries.

• Provide customer support and improve your shopping experience.

• Maintain the security and functionality of our website.

• Detect and help prevent fraud, abuse, or unauthorised transactions.

• Comply with applicable legal, tax, accounting, and regulatory requirements.

• Send promotional communications where permitted by applicable law and your preferences.

You may opt out of promotional emails using the unsubscribe link provided in those messages. Transactional messages necessary to fulfil your order may still be sent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website usage, and support advertising or analytics where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some parts of our website.

Where required by applicable law, we will seek consent before using non-essential cookies or similar technologies.

4. How We Share Your Information

We do not sell your personal information to third parties for money.

We may share relevant information with trusted service providers when reasonably necessary to operate our business, including:

• Shopify: to operate our online store and related commerce services.

• Payment providers: to process payments and help protect transactions.

• Shipping and logistics partners: to deliver orders and manage shipment updates.

• Website analytics and marketing providers: where used, to measure performance and support marketing activities.

• Professional advisers and authorities: where necessary for legal compliance, fraud prevention, or the establishment, exercise, or defence of legal claims.

These parties may process information in accordance with their own privacy terms and applicable obligations. We aim to share only information reasonably necessary for the relevant purpose.

5. Shopify and Third-Party Services

Our online store is hosted on Shopify, which provides the e-commerce platform used to sell our products and process customer interactions.

Your information may be processed by Shopify and other service providers involved in providing our store, checkout, payment, delivery, analytics, or customer-support services.

Third-party websites or services linked from our store may have their own privacy policies. We are not responsible for the privacy practices of websites that we do not operate.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, dispute resolution, accounting, tax compliance, and legal obligations.

Retention periods may vary depending on the type of information and the circumstances in which it was collected. When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

7. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot promise absolute security.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally permitted.

• Withdraw consent where processing is based on consent.

• Object to or restrict certain processing where applicable.

• Opt out of promotional communications.

• Raise a complaint with us or the appropriate authority, where applicable.

To exercise an applicable right, contact us using the details in the Contact Us section. We may need to verify your identity before responding. Certain information may need to be retained where required by law or necessary to resolve a transaction or dispute.

9. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where doing so would violate applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

10. International Data Processing

Some of our service providers may process or store information in countries other than your own. Where this occurs, information may be subject to the laws of those jurisdictions.

We will handle such processing in accordance with applicable data protection requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, or legal obligations.

Any revised policy will be published on this page with an updated “Last updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or need assistance regarding your personal information, please contact ZAMAN ROYALE through our website's Contact Us page.

Business name: ZAMAN ROYALE

Website: Your official ZAMAN ROYALE store

Email: Please use the customer-support email published on our website.

Business address: Please refer to the business contact details published on our website, where applicable.

We will review privacy-related requests and respond within the timeframe required by applicable law.