Our approach
At ZAMAN ROYALE, every detail matters. We want you to feel confident in your purchase and receive the level of service you expect from our brand.
Please review the following guidelines before requesting a return, replacement, or refund.
Return eligibility
Return or exchange requests may be considered when an item arrives damaged, defective, or different from the item ordered. Requests are subject to review and applicable consumer protection laws.
Please retain your order confirmation, original packaging, product tags, accessories, and any documentation supplied with your order.
Damaged, defective, or incorrect orders
If your order arrives damaged, defective, or incorrect, contact our support team as soon as reasonably possible after delivery.
Include your order number, a brief description of the issue, and clear photographs or videos of the product and packaging. Our team will review your request and explain the available next steps.
Return conditions
Unless the issue concerns damage or a defect, products submitted for return should be in their original condition and include all supplied accessories, packaging, and documentation.
Signs of use, accidental damage, unauthorized modification, or missing components may affect return eligibility, subject to applicable law and your statutory rights.
Refund approval and processing
Once an eligible returned item has been received and assessed, we will communicate the outcome of your request.
Approved refunds will generally be issued to the original payment method where possible. The time required for the funds to appear in your account may depend on your payment provider or bank.
Shipping charges
Return shipping costs and any applicable shipping charges will be communicated during the return process and handled in accordance with applicable law and the circumstances of the request.
Order cancellations
If you wish to cancel an order, please contact us as soon as possible. An order that has already been processed or dispatched may not be cancellable through the standard cancellation process.
Any approved cancellation or refund will be handled in accordance with applicable law and the circumstances of the order.
How to request a return
Contact our customer support team with your order number and a description of your request. Please wait for our instructions before sending an item back.